The AI enablement layer for healthcare operations.
Your systems stay. The busywork goes. AI agents on top of the systems you already run, from the purchase order to the patient's door: PO, Imports & 3PL Management, Last-Mile Order Management and Home Care Management.
Requisition Intake
Refill Coordinator
RPM Monitor
Dispatch Coordinator
Intake Coordinator
Every healthcare operator will become AI-native: running its own orchestration layer, owned by them, not embedded in someone else's EHR, portable across whichever models come next. The ones that get there won't be the ones who started over.
Trusted by healthcare distributors, pharmacies and providers
Why healthcare logistics stalls
Healthcare logistics shouldn't run on phone calls and spreadsheets.
Every handoff is a blind spot. The purchase order goes to the supplier, the shipment to a forwarder, the paperwork to a customs broker, the stock to a 3PL, the delivery to a driver and the visit to a nurse. Each runs its own system, and your team stitches them together by email, WhatsApp and phone.
Replacing the stack isn't the answer. You don't control your partners' systems, and ripping out your own ERP, WMS or EHR costs more than the software it replaces, in training, downtime and morale. Handing your data to a single AI vendor trades one lock-in for another.
And every gap is a compliance liability. A missing customs document holds a shipment. A missing proof of delivery or chain-of-custody record fails an audit. Every data movement is another HIPAA surface, and every vendor another BAA.
Routina tracks the whole chain, from the purchase order to the patient's door, on top of the systems you and your partners already run.
How it works
Five steps. Zero migration.
Routina doesn't replace your systems. It reads from them, reasons across them, acts through them, and reports back — in a loop you control. This is the Routina AI Enablement Engine.
Connect
Routina reads from the systems you already run — EHRs, pharmacy and lab systems, scheduling, payer portals, fax, email and billing. Read-only by default. You approve every write.
Understand
Our AI agents build context from your real operational data. Patient flows. Referral sources. Refill cycles. Auth turnaround. The actual patterns your team works inside every day.
Orchestrate
Agents coordinate across systems. A referral becomes a verified patient, a scheduled visit, a documented note and a billed encounter — automatically, or with a human in the loop.
Act
Every action writes back to the source system. Your EHR stays the source of truth. Your team sees the result where they already work, not in another dashboard.
Audit
Every agent action is logged — inputs, reasoning, output, timestamp, override. Full audit trail, exportable from day one. BAA available.
Who we serve
Built for the operational side of healthcare: providers, payers, pharmacies, labs and the supply chain behind them.
Healthcare Distributors
From purchase order to customs to the customer's door, tracked as one chain.
See howHealthcare Logistics
Prescription, specimen and medical supply deliveries from every channel in one queue, routed and proven.
See howPharmacies
Refills chased with prescribers, coverage checked before pickup, patients reminded in their language.
See howLabs
Requisitions complete before accessioning, and physician offices that stop calling for status.
See howHome Care
Referrals, schedules and nurse call-outs handled before they reach your coordinators.
See howHealth Insurance
Member outreach, prior auth intake and care-gap follow-up, with every decision left to your clinicians.
See howBuilt inside Flexio, a healthcare logistics operator in Puerto Rico. Every module runs there first.
The AI layer
You own the AI layer. Not a vendor.
This is what being AI-native means for a healthcare operator. Routina is built on state-of-the-art AI, but the orchestration, the patient data and the agent logic live in your environment. That means:
Integrations
Connect to anything your operation runs on.
Routina integrates with the systems you already use — and any system we don't have yet, we add by simple request. No engineering team required. Integrations run on the AI Enablement Engine.
Don't see what you use? We add new integrations on request. Most are live in days, not weeks.
Request an integrationIn production
Running every day, in two countries.
Puerto Rico · Flexio
Routina runs Flexio's healthcare logistics operation every day, from order intake to dispatch, invoicing and customer support. It is where every module is proven before we sell it.
Dominican Republic · Health distributor
A distributor on a global manufacturer's corridor runs procurement, imports, customs, warehouse and last-mile delivery on Routina, across partners that each run their own systems.
Bring us one process. We'll show you the teammate for it.
A 30-minute working session with our team. We map your systems, pick the first workflow and tell you what it takes to run it. No slide deck.
Book a working sessionBAA available · Audit trails by default · Built in Puerto Rico